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Cash Balance$0.00
All Systems Operational
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Frequently Asked Questions

Account

How do I reset my password?

You can reset your password from the sign-in page using ‘Forgot your password?’, or from your account settings.

How do I update my personal information?

Go to Settings › Profile to update your personal information.

What are the account requirements?

You must be 18 or over and provide a valid government-issued ID and proof of address. Identity verification is required under the applicable banking regulations.

Transfers

How long do transfers take?

Transfers between accounts at this bank are immediate. ACH transfers instructed before 2:45 p.m. ET on a business day settle the same day; later ones settle the next business day. Wires sent before 5:00 p.m. ET arrive the same day.

What are the transfer limits?

The default online limit is $100,000 per day and per transfer. Higher limits are available after additional identity verification.

Are there transfer fees?

Transfers between accounts at this bank and ACH transfers are free. Domestic wires are $25 and international wires $45.

Security

How is my account protected?

We use 256-bit encryption and two-factor authentication, and protect customer information under the Gramm-Leach-Bliley Act. Unauthorized electronic transfers are covered by Regulation E.

What should I do if I notice suspicious activity?

Contact us immediately on , or lock your card in the app.

How do I enable two-factor authentication?

Go to Settings › Security and enable two-factor authentication with your phone number.