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Mon-Fri 9AM-5PMYou can reset your password from the sign-in page using ‘Forgot your password?’, or from your account settings.
Go to Settings › Profile to update your personal information.
You must be 18 or over and provide a valid government-issued ID and proof of address. Identity verification is required under the applicable banking regulations.
Transfers between accounts at this bank are immediate. Transfers to another bank settle same day when instructed before 15:00 on a business day, and immediately at other times where the receiving bank is on the More Time System.
The default online limit is ¥1,000,000 per day and per transfer. Higher limits are available after additional identity verification.
Transfers between accounts at this bank are free. Transfers to another bank are ¥145 under ¥30,000 and ¥330 at ¥30,000 and above.
We use 256-bit encryption and two-factor authentication, and handle personal data under Japan's Act on the Protection of Personal Information (個人情報保護法).
Contact us immediately on , or lock your card in the app.
Go to Settings › Security and enable two-factor authentication with your phone number.